Privacy Policy

1. Introduction

FSTA Rent Car ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our car rental services in Georgia and Armenia, or interact with us in any way.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you rent a vehicle from us or create an account, we may collect:

• Full name and date of birth
• Contact information (email address, phone number, physical address)
• Driver's license number and issuing country
• Passport or national ID information
• Payment information (credit/debit card details)
• Emergency contact information

2.2 Rental Information

During the rental period, we may collect:

• Rental dates, times, and locations
• Vehicle usage data and mileage
• GPS location data (if applicable)
• Fuel consumption records
• Accident or incident reports

2.3 Website Usage Information

When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your vehicle rentals
• Verify your identity and driving eligibility
• Process payments and prevent fraud
• Communicate with you about your rental and our services
• Provide customer support and respond to inquiries
• Send promotional offers and updates (with your consent)
• Improve our website and services
• Comply with legal obligations and enforce our terms
• Ensure vehicle safety and recovery if necessary

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, insurance providers, roadside assistance)
• Legal Authorities: When required by law, court order, or government request
• Insurance Companies: In the event of an accident or claim
• Cross-Border Authorities: When you travel between Georgia and Armenia with our vehicles, relevant border and customs authorities

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage of personal documents
• Access controls limiting employee access to personal data
• Regular security assessments and updates

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Rental records are typically retained for 7 years to comply with tax and legal requirements in Georgia and Armenia.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal retention requirements)
• Opt-out of marketing communications at any time
• Withdraw consent where processing is based on consent

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve our services
• Provide personalized content

You can control cookies through your browser settings. Note that disabling cookies may affect some website functionality.

9. International Data Transfers

As we operate across Georgia and Armenia, your information may be transferred to and processed in either country. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under 21 years of age (the minimum age to rent a vehicle). We do not knowingly collect personal information from anyone under 21.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.